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Our Team

Leadership & Support

Meet the AutoGuard Experts

Our multidisciplinary team blends automotive experience, insurance administration, and customer care to deliver warranty programs you can trust.

Michael Carter

Michael Carter

Director of Claims

20 years in automotive claims adjudication and shop relations.

Sarah Mitchell

Sarah Mitchell

Member Services Lead

Oversees enrollment, renewals, and member education programs.

David Nguyen

David Nguyen

Coverage Specialist

Designs plan tiers and optional riders for evolving vehicle tech.

Emily Brooks

Emily Brooks

Training & Compliance

Ensures regulatory alignment and partner facility standards.

Behind the Scenes

Claims advocates, underwriting analysts, IT engineers, and partner success managers work together in a collaborative environment focused on measurable member outcomes. We track authorization speed, customer satisfaction scores, and repeat repair rates to continuously refine processes.

Every new hire completes training on contract language, ethical sales practices, and data privacy. We believe informed employees create confident members who understand their coverage before they need it.

Vehicle Plans
Warranty
Repair Network
Easy Enrollment
24/7 Support